Over the past few days, passengers of Saudi Airlines have experienced unusual delays. Now, this is a rarity for the national carrier.
The Ramadan season is one in which Saudi Airlines sees a huge surge in demand.
What supposedly happened was that a few flights got delayed due to inclement weather conditions among various other issues and they in turn affected other flights and a chain reaction followed.
They earlier issued an apology on their Twitter account.
— SAUDIA | السعودية (@Saudi_Airlines) May 7, 2019
The airlines has since issued another apology as quoted by the Saudi Gazette. “Saudi Arabian Airlines apologizes for the inconveniences experienced by our esteemed guests during recent operational delays. There have been several flights impacted in the last several days due to heavy traffic periods. The flight delays were due to exceptional circumstances”
The newspaper quoted the airlines as also saying that an emergency room was formed to draw up a plan to deal with these circumstances and restore normalcy to flights. A team has also been formed to work round the clock to evaluate what has taken place and compensate the guests harmed by the cancellation or delay of some flights, in line with the regulations in force.
They also issued an apology on Twitter again.
تعتذر #الخطوط_السعودية لعملائها الكرام عن تأخر بعض رحلاتها لظروف تشغيلية تزامنت مع أحوال جوية متقلبة في بعض المناطق.
وتدعوا كافة العملاء المتضررين للحصول على التعويضات المستحقة وذلك بالتواصل على:
الموقع الإلكتروني https://t.co/l3BXRgubio
— SAUDIA | السعودية (@Saudi_Airlines) May 8, 2019
Luckily now, normalcy has been restored and our much beloved Saudi Airlines is back on track.